Last update 2 October 2018
This privacy and cookies policy is an integral part of the general conditions. Access to and browsing in www.hotelparquetropical.com, for the use of its services implies the acceptance of the general conditions (and, therefore, of the privacy and cookies policy). Please read them carefully.
The organisation responsible for processing your personal data handled by www.hotelparquetropical.com is HOTEL PARQUE TROPICAL, with its address at Calle Travieso 23 – 1º, 35002 Las Palmas de Gran Canaria, Spain, tax code A35274588, registered in the Las Palmas Company Register on sheet 123, volume 4567, section 8, page GC12345.
The collection of personal data, processing and its later use are subject to current legislation in Spain in data protection matters, set by Regulation (EU) 2016/679 on data protection, RGPD, Organic Law 15/1999, 13 December, on the protection of personal data (LOPD from now on) and its complementary regulations (Royal Decree 1720/2007, 21 December). HOTEL PARQUE TROPICAL will only be responsible for and will guarantee the confidentiality and security of the personal data it collects from users and for the data that users provide us with voluntarily through www.hotelparquetropical.com, whether by browsing in the portal or filling in any form, these being incorporated in personal data files the purpose of which is detailed below in this privacy and cookies policy.
Visits to and browsing in www.hotelparquetropical.com do not mean that you are obliged to provide any information about yourself. In each visit to the Web site, your IP addresses, browser version, operating system and the time spent on the site will be recorded. This information will be saved in our databases and we will use it for statistical purposes to improve the site and to adjust our commercial strategy, among other things (see the “Purposes” chapter below). If you provide us with any personal data while browsing, these data will be associated with the above information (IP address, browser, operating system) to create segments or groups of clients, which will help us to offer better offers and to improve browsing on the site (see the “Purposes” chapter below).
At all times you will know which of the requested data are obligatory and which are voluntary for the proper provision of the service. Obligatory data that are not filled in or are filled in incompletely or falsely will prevent the proper undertaking of the service. Regardless of this, at any time you can change your opinion: any consent you have given us regarding the use of your personal data may be revoked at any time without retroactive effects.
When using the site, you declare that you are an adult and that the data you provide us are correct and you are aware that your personal data may be processed automatically or manually.
The personal data will be included in the relevant files owned by HOTEL PARQUE TROPICAL for the following purposes.
1. Clients and potential clients; management of clients: management of reservations information, integral management of HOTEL PARQUE TROPICAL clients, management of reservations, reply to requests for information or consultations, commercial management of potential clients (sending of information and communications, promotions, services, news and magazines, among others, through various electronic and postal communication means), participation in promotions and competitions.
2. Incidents and claims: management of incidents, claims and return of reservations deposits. Attention to requests for information and consultations from clients by any communication means.
3. Personnel recruitment: management of CVs sent by users of and visitors to www.hotelparquetropical.com for the personnel recruitment processes carried out by HOTEL PARQUE TROPICAL.
The sending of e-mails to users of and visitors to www.hotelparquetropical.com in reply to their requests or by the user’s granting consent for their receipt, is also subject to Law 32/2003, 3 November, on general telecommunications, and Law 34/2002, 11 July, on information society and electronic commerce services.
As well as the above purposes, you will be informed in the forms for collecting data whether there are additional purposes, as relevant.
The legal basis for processing users personal data is the signing of lodging reservation contract and the authentication of the interested party’s consent for the commercial management.
Likewise, the prospective offer of services is based on the consent requested from the user without in any case the withdrawal of this consent affecting the undertaking other purposes.
The personal data provided are kept for a given period based on the following criteria. (I) legal obligation for conservation; (II) duration of the contractual relationship and attention to any responsibilities arising from that relationship, and (III) request for deletion by the interested party, if relevant.
You may always exercise your rights of access, correction, cancellation, limitation of processing, deletion, portability and opposition by writing with a copy of your identity card to HOTEL PARQUE TROPICAL, Calle Concejal García Feo 30, 35011 Las Palmas de Gran Canaria, Spain.
If we send you e-mails, they will all allow you to withdraw from this form of communication, freely and easily.
If you have any doubt as to the exercising of your rights to access, correction, cancellation and opposition as well as the way to draw from the receipt of electronic communications from HOTEL PARQUE TROPICAL, you can contact us at reservas@hotelparquetropical.com
HOTEL PARQUE TROPICAL guarantees the adopting of security measures in accordance with current legislation.
These measures will be those suitable to guarantee the security of your personal data and avoid their alteration, loss, unauthorised processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, whether these come from human action or from the physical or natural medium.
If other companies have access to the users’ personal data for providing a service to HOTEL PARQUE TROPICAL, HOTEL PARQUE TROPICAL users are guaranteed that our contracts for service provision signed with these companies stipulate the security measures that these companies are obliged to adopt due to the nature of the data they access and in accordance with current data protection regulations.
Cookies are files containing small amount of information that are downloaded to the devices the users use when they visit a Web site. Their main purpose is to recognise the user whenever he/she visits www.hotelparquetropical.com and they also allow us to improve the quality and usability of our Web site.
Cookies are essential for the functioning of the Internet. They cannot damage the user’s equipment/device and if they are enabled in the configuration of your browser, they help us to identify and solve any functioning areas in www.hotelparquetropical.com.
For our cookies policy, please click on the Cookies policy link.
We may sometimes modify or adapt this privacy and cookies policy. This page gives the conditions that are current at any time. We recommend that you visit it whenever you browse the site so that you are always informed before giving us any data.